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Frecuently Asked Questions

 

 

FAQS 

How do I register?

You can do it clicking here. It's necesary your email and Name.

Are the prices in the online store and in the shops are the same?

The prices in the online store are exactly the same as in physical stores of Blasco de Garay 75 and  Bravo Murillo  50, except in the event that there are any deals online with an additional discount.

The item I want to buy is marked "Temporarily Sold Out"

All items are replenished as soon as possible. Those articles marked "Temporarily Sold Out", will have the "ALERTS" instead of "Buy" button. We will notify you by email when the article is available. However you can ask by sending us an email, we will be happy to tell you when it is scheduled to be in stock.

I can wrap my order for a gift?

We have both cartons and wooden boxes for gift. In the page of "shopping cart" you can choose this option. Also, you can add a card to your order, with a personalized message.

I receive the product with the same label that I see in the photo?

Photos are updated when there are changes in the design of labels and formats. However, timely, differences may appear on the label of a wine or liquor recently changed. In this case we will contact you before delivery of the order.

 
Buying Process 


Do I need to register to buy?

It's not necesary to be register to buy in our shop online, but if you want to see your order history, your data information, and have the club beneficts you can do it clicking here.

How I can buy?

See Buying conditions clicking here.

Can I leave my data with confidence?

The data provided will be stored in the database Bodega Santa Cecilia, SA residing at Blasco de Garay, 74, in Madrid, VAT number ES-A78327335, whose purpose is to process the Customer's order and facilitate the speed and comfort on your next purchases.
Also be used, if the client agrees, to send information and offers of interest.
The personal data received will be treated in accordance with the Organic Law of 13 December on the Protection of Personal Data. Customers of this website may at any time access, rectify and cancel the registration data.


Can I get an invoice with my company data?

Yes during the checkout process, on the screen "Confirm Shipping address", you are asked if you want to bill, and the data for it.

Payment 


Is it safety to buy in Bodega Santa Cecilia's online store?


Sí, dedicamos un gran esfuerzo para disponer de los recursos necesarios que garanticen la seguridad de tus compras y de tus datos.
Con el objetivo de dotar de la máxima seguridad al sistema de pago, Bodega Santa Cecilia, S.A. utiliza sistemas de "pago seguro" de entidades financieras preparadas para el comercio electrónico. 
Bodega Santa Cecilia, S.A. sólo acepta transacciones CES (Comercio Electrónico Seguro) con el protocolo internacional 3D Secure que se distingue por los distintivos Verified by Visa y Mastercard Secure Code.

How can I pay my order?


Purchases may be paid by credit card or debit card (Visa and Mastercard) or by Paypal. Paying by credit or debit card, the charge will be online, in real time, through the payment gateway of the bank concerned, once they have verified that the data reported are correct. With Paypal you will be paying through the paypal gateway.

Shipping


How much is shipping?

Go to Shippingn cost clicking here.

What countries do you send?

All Spanish provinces, both mainland and island.
All the countries of the European Union. 

What are the deadlines?

In the Iberian Peninsula, the period is 2 to 3 working days (Monday to Friday).
When shipping to Baleares, the period is 3 to 4 days (Monday to Friday).
For shipments to the Canaries, is 7 to 10 days (Monday to Friday).
For international shipments, please ask us from the contact form.
The period begins to run from 9:00 am the following day (working day) upon receipt of the order.

What happens if there is no one at the time?

In the case that at the time of delivery there is no one at home, the carrier will leave a note with a phone that you can call to arrange delivery.

What if my order arrives with cracks or other incident?

We guarantee replacement of any loss of merchandise and damage by transport.
All goods are covered by insurance. For this to take effect, it is essential you do contain the possible damage on the delivery note when signing for receipt of the goods. Please to replace damaged merchandise, you must contact as soon as possible by email to our Customer Service Department or call: +34 91 445 52 83 or by mail to info@santacecilia.es


What shoud I do if I receive a different item I ordered?

We will exchange it for the correct item as soon as possible and at no cost. To do so, please contact by email to info@santacecilia.es with our superior customer department or phone call: +34 91 445 52 83

Customer Club 


How can I be member of the club?

Just clicking here or in the register moment.

What advantages does being a club member?

Become a member of Club Bodega Santa Cecilia Customers lets you:

•    2% Discount on your purchases on the Web (Discounts are accumulated and are redeemable on next purchase).
•    Special prices on our tasting courses.
•    Constant information and special advantages in trade fairs and events.

And much more than you have timely information through your email.

More information in Club Santa Cecilia


 
 
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